Help / FAQ's
Do you have any offline store locations?
At this time there is no offline store location. We do have an atelier which you can visit by appointment. Click here to make one and we will welcome you with glitters and gold! We do sometimes have open atelier days. Check our Instagram profile to see when.
Address: Wilhelminastraat 38, Haarlem
Can I pay my purchase in installments?
Yes you can. We offer payment method In3. You pay the purchase amount in three installments without extra costs. This way you can buy your favorite product within your budget. The minimum order amount is €100 and the maximum order amount is €3,000. Read all about it here
How does made-to-order work?
We believe in a production process that is fair and sustainable. We therefore have a made-to-order policy for our collection pieces. The made-to-order policy means that your jewelry is only made after an order has been placed to limited over production. From ordering to delivery it takes 3 to 4 weeks.
Are your jewelry manufactured ethically?
We only work with recycled gold and we produce everything close to home, in order to support our local craftswomen. We only work with the most best manufactures who are known industry-wide for their exceptional quality. Our sourcing process prioritizes quality and craftsmanship and we take pride in the materials and partners we work with.
The item I want is sold out. Is it coming back?
The way we source our vintage items and produce our collections means that some of our items are only available in small quantities and may therefore be sold out. Please note that the majority of our pieces are made to order and will be sold during a long period of time, so you have the time to save up for it. :)
How does pre-oder work?
If an item is only available trough pre-order it means that we will most likely be making more. While we don’t have an exact timeline, we are working hard behind the scenes to make it as quickly as possible. Sign up with your email and let us know your preferred color and size. If enough people sign up for the list, we will email you if it becomes available.
What do we mean with Vintage?
All of the vintage sold online are authentic vintage pieces, which means they are pre-owned and not ‘new’. All of our Studio Kroewe vintage pieces are locally sourced in Haarlem and are hand-selected by our specialist who carefully evaluates each ring and asses the type(s) of metal, stones, and settings.